Terms of service

Terms of Service

Welcome to Viresta. By placing an order through our website, WhatsApp, Instagram, or any of our sales channels, you agree to the following Terms of Service.

Orders

All orders are subject to product availability and confirmation.

Once an order is placed, our team may contact you to confirm details such as item, size, color, address, and payment method.

We reserve the right to cancel or refuse any order if the information provided is incomplete, incorrect, suspicious, or cannot be verified.

Product Information

We aim to display product photos, descriptions, colors, prices, and details as accurately as possible.

However, slight differences may occur due to lighting, screen display, photography, supplier batches, or product availability.

Customers are responsible for checking product details before confirming the order.

Pricing

All prices are listed in AED unless stated otherwise.

Prices may change at any time without prior notice.

Promotions, discounts, and offers may be changed, paused, or cancelled at our discretion.

Delivery

We currently deliver within the UAE, unless stated otherwise.

Estimated delivery times are provided as guidance only and may vary due to courier delays, location, public holidays, order volume, or customer availability.

Customers must provide complete and accurate delivery information.

If a customer does not respond to calls, messages, or courier attempts, the delivery may be delayed, cancelled, or returned.

Cash on Delivery

For Cash on Delivery orders, the customer agrees to be available at the provided address and make payment upon delivery.

Repeated refusal, failed delivery attempts, or non-response may result in future orders being rejected or requiring prepaid payment.

Payments

Online payments must be completed through approved payment channels only.

We are not responsible for payments made to unauthorized accounts, numbers, or third parties.

In case of any payment issue, customers must contact our support team with proof of payment.

Customer Responsibility

By ordering, the customer confirms that all information provided is accurate and complete.

The customer is responsible for choosing the correct item, size, color, quantity, and delivery address before confirming the order.

Any changes after confirmation are subject to approval and availability.

Limitation of Liability

We are not responsible for delays, losses, missed deliveries, or issues caused by incorrect customer information, courier delays, force majeure events, or circumstances outside our control.

Our responsibility is limited to the value of the product purchased.

Communication

By placing an order, you agree that our team may contact you through WhatsApp, phone call, SMS, email, or social media regarding your order, delivery, support, promotions, or updates.

Policy Changes

We may update these Terms of Service at any time.

The version published on our website or communicated through our official channels will be considered the latest version.

Contact

For support, order questions, or exchange requests, please contact us through our official WhatsApp or customer support channel.